The new way to bank Archives - Competing In Digital

Never make analytics an afterthought at your bank again

Analytics is crucial to generating insights that help your organization meet the competitive challenges it faces. On the one hand, emerging digital channels are causing transformational pressures within the banking industry, and on the other hand, competition from new players is increasing the need for accelerating this transformation. You won’t always have an analytics champion engaged actively during execution. […]

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The Social Bank of the Future

For a moment, consider our customers to be the “architects of their dreams”. And then think how we could be a partner in their efforts to realize their goals and passions? It’s actually a question of survival that doesn’t leave much choice. Banks must morph from being a facilitator of financial transactions to being a

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6 next steps for TD Bank (and others) after they go social

TD Bank recently announced TD Helps, an online community where specialists answer questions quickly. It’s a great initiative. And definitely a step in the right direction. The obvious incentives are better customer responsiveness, lower costs and of course marketing. However, in a world where more than 70% of customers prefer to self serve rather than

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Stop thinking of saving the bank branch. Redefine it.

The Retail Design Institute’s 2014 “Store of the Year” award was presented to a concept for Umpqua bank! Some banking myths were definitely broken here. And I think that all our discussions about reinventing the branch should be seen in light of the next wave of innovation which is coming soon. 1. Get rid of the original definition When

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Omni Channel Banking – Measuring Customer Engagement

Investments in Omni Channel banking have been focusing on traditional and commonly known media such as mobile, web, branches, paper, email and ATMs. These strategies have no doubt brought tremendous advances in customer experience, operating cost synergies and marketing effectiveness. However, with recent industry evolution, the definition of channels is changing. Previously largely ignored in

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