Happy to report that I finally published my book on The 5 Principles of Competing in a Digital World. In a rapidly evolving and connected digital world, traditional digital engagement models will be inadequate for future success. We need an approach that orients our organizations to the new connected world. The 5 actionable frameworks in […]
My new book: Dancing the Digital Tune Read More »
For a moment, consider our customers to be the “architects of their dreams”. And then think how we could be a partner in their efforts to realize their goals and passions? It’s actually a question of survival that doesn’t leave much choice. Banks must morph from being a facilitator of financial transactions to being a
The Social Bank of the Future Read More »
The Retail Design Institute’s 2014 “Store of the Year” award was presented to a concept for Umpqua bank! Some banking myths were definitely broken here. And I think that all our discussions about reinventing the branch should be seen in light of the next wave of innovation which is coming soon. 1. Get rid of the original definition When
Stop thinking of saving the bank branch. Redefine it. Read More »
Investments in Omni Channel banking have been focusing on traditional and commonly known media such as mobile, web, branches, paper, email and ATMs. These strategies have no doubt brought tremendous advances in customer experience, operating cost synergies and marketing effectiveness. However, with recent industry evolution, the definition of channels is changing. Previously largely ignored in
Omni Channel Banking – Measuring Customer Engagement Read More »
2014 has arrived and here’s wishing you a very successful and wonderful year. Time really flies. I hope this year we can all catch a breath and enjoy the scenery as we whiz along. Resolutions are the “in-thing” at this time of the year. Here’s to grit and hope! However, statistics show that only 75%
Happy New Year! Ring in the systems to meet your goals. Read More »
Here’s an example of how to read faces and predict what’s going on in the background. Recently I received an email from “my bank” asking me to log on to MyBankBillPay.com (and not usual MyBank.com) to search for billers (utilities, credit cards etc) and pay my bills. I also regularly have to pay “My Other
How effective is our eBusiness? Read More »
I recently read an article in Information Week that SOA (Service Oriented Architecture) “needs business transformation”. To tell you the truth I was completely stumped. All the while I thought that SOA was to enable business and not the other way around. I may be wrong. But here’s my take on it anyway. SOA is
“SOA needs business transformation”. Ummm, huh! Read More »
Obsolete. Ancient. Dated. Really, is there really such a thing as IT being a cost center for your business? Is IT just a necessary evil to be right sized or does it define your business itself. Indeed every single business today is defined by its information systems. Whether it be supply chain operations, digital marketing,
The Cost Center mispeak… Read More »
I was recently trying to send a photograph by email and given the pixel craze in vogue these days, of course the photograph was too large to send. To be honest, I am not the multi media type so I dreaded having to decode the tens of parameters required to resize the photo. I had
Making it easy for the users! Read More »
