(first published on supplychainbrain.com and edited to fit here) A couple of years ago I helped define the GTM and launch program for a smart consumer facing machine (ATM, vending etc.) for a pretty large company. And for the first time, through that unusually stressful exercise, I truly understood just how complex an undertaking it […]
Launching smart machines – vehicles to customer engagement Read More »
I recently read an article in Information Week that SOA (Service Oriented Architecture) “needs business transformation”. To tell you the truth I was completely stumped. All the while I thought that SOA was to enable business and not the other way around. I may be wrong. But here’s my take on it anyway. SOA is
“SOA needs business transformation”. Ummm, huh! Read More »
Obsolete. Ancient. Dated. Really, is there really such a thing as IT being a cost center for your business? Is IT just a necessary evil to be right sized or does it define your business itself. Indeed every single business today is defined by its information systems. Whether it be supply chain operations, digital marketing,
The Cost Center mispeak… Read More »
Recently I saw an article on marketing titled “Find out what your customers want, how they want it and give it to ’em just that way!”. The same day, crisp news about the Balance(d) Score Card concept had hit the stands. The BSC model is a way for providers and clients to align their goals
Settling score with the customer. Read More »
I was recently trying to send a photograph by email and given the pixel craze in vogue these days, of course the photograph was too large to send. To be honest, I am not the multi media type so I dreaded having to decode the tens of parameters required to resize the photo. I had
Making it easy for the users! Read More »
