Author name: Manish Grover

Manish Grover is the author of "Dancing the Digital Book: The 5 Principles of Competing in a Digital World". (www.manishgrover.com) All opinions expressed on this site are my personal views and do not necessarily reflect the views of my employer.

Never make analytics an afterthought at your bank again

Analytics is crucial to generating insights that help your organization meet the competitive challenges it faces. On the one hand, emerging digital channels are causing transformational pressures within the banking industry, and on the other hand, competition from new players is increasing the need for accelerating this transformation. You won’t always have an analytics champion engaged actively during execution. […]

Never make analytics an afterthought at your bank again Read More »

The Social Bank of the Future

For a moment, consider our customers to be the “architects of their dreams”. And then think how we could be a partner in their efforts to realize their goals and passions? It’s actually a question of survival that doesn’t leave much choice. Banks must morph from being a facilitator of financial transactions to being a

The Social Bank of the Future Read More »

How differentiation helps customers

The Principle of Un-Commoditization

How many times have you heard someone say “we are in a commodity market; times are getting tough and we can’t differentiate”? In a world where no one can restrict your access to your customers, differentiation is always possible. Differentiation simply means that you do something differently that your customers can relate to and appreciate.

The Principle of Un-Commoditization Read More »

he principle of completing yourself

The Principle of Completing Yourself

The world today is connected, and in newer ways every day. This evolution is requiring businesses to collaborate and explore additional channels to reach and engage with their customers. In the new age, the partnership models are set to undergo a dramatic transformation. Traditionally, businesses have overcome the problem by making: Channel partners (for distribution)

The Principle of Completing Yourself Read More »

The Principle of Presenting

It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own interest. We address ourselves, not to their humanity but to their self-love, and never talk to them of our own necessities but of their advantages. – Adam Smith, Wealth

The Principle of Presenting Read More »